« To Track file uploading: Overview
After a recording session, the bottom of the recording's page lists the participants and their recorded tracks, as well as the status of each track.
Before you can download a high-quality track, it goes through these statuses:
1) Recording, 2) Uploading, 3) Processing, 4) Ready.
1. Recording
The participant is still recording in the studio.
- If a track's status still says Recording after your call ends, the host may have closed the studio without stopping the recording.
- The host should return to the studio and stop the recording.
After every studio session, Riverside creates a cloud recording file for each participant, as well as one track with all of the participants' cloud recordings. Cloud recordings are available immediately, and useful as a backup reference and for reviewing the conversation while the high-quality tracks are processing or uploading.
2. Uploading
The participant's locally recorded track data is uploading to Riverside's servers. The status displays what percent of their track has been uploaded.
Participants should keep their browser window or mobile app open until they see the Successfully uploaded status, even after the recording stops.
The amount of time before an upload finishes depends on the strength of the participant's internet connection, their camera's video resolution, and the length of the recording session.
3. Processing
Riverside is encoding and syncing the participant's track data. Your recording has been successfully uploaded, and your guests are free to close Riverside. Processing the recording can take a few minutes. During processing, high-quality tracks are still unavailable.
- Tracks can be at different stages - for instance, one may still be uploading while another is already processing.
- The amount of time before a track finishes processing depends on the length of the recording session and the video resolution.
4. Ready
High-quality track is available for use in Riverside's robust editor.
You can also download the high-quality tracks as CFR MP4 or WAV files, or send them to another platform for editing.
Error
If a participant's tile shows an incomplete upload, it might be due to them leaving the studio early. Send your guest instructions to complete the upload by opening Riverside.fm/upload⇱ in their browser or by re-opening the mobile app. When the guest resumes the upload, the process will continue automatically.
Even if participants leave before completing their upload, you can start working with available content promptly. Fifteen minutes after the call ends or the recording stops, Riverside will automatically begin uploading and processing the partial high-quality track. The participant's tile will indicate the amount of hours and minutes of high-quality track available.
You can also download their cloud recording in the meantime. If needed, contact Riverside support for more help.
Couldn't be processed
Contact Riverside support for more help processing the track.