After a recording session, the bottom of the recording's page lists the participants and their recorded tracks, as well as the status of each track.
Before you can download a High Quality Track, it goes through these statuses:
1) Recording, 2) Uploading, 3) Processing, 4) Ready.
1. Recording
The participant is still recording in the Studio.
- If a track's status still says Recording after your call ends, the Host may have closed the Studio without stopping the recording.
- The Host should return to the Studio and stop the recording.
2. Uploading
The participant's locally recorded track data is uploading to Riverside's servers. The status displays what percent of their track has been uploaded.
Participants should keep their browser window or mobile app open until they see the Successfully uploaded status, even after the recording stops.
- If a participant's upload looks stuck, they can complete it by opening Riverside.fm/upload⇱ in their browser or by re-opening the mobile app. More information.
The amount of time before an upload finishes depends on the strength of the participant's internet connection, their camera's video resolution, and the length of the recording session.
3. Processing
Riverside is encoding and syncing the participant's track data.
The amount of time before a track finishes processing depends on the length of the recording session and the video resolution.
4. Ready (Done)
The participant's track is ready to combine with the other tracks and customize as a clip in the Editor. You can also download the High Quality Tracks as CFR MP4 or WAV files, or send them to another platform for editing.
Error, Empty, or Stopped
The participant's track upload may be incomplete. Direct them to finish an upload from their computer or from the mobile app. You can also download their internet Backup in the meantime. If needed, contact Riverside support for more help.
Couldn't be processed
Contact Riverside support for more help processing the track. You can also download the internet Backup in the meantime.