How are hours calculated? Do unused hours roll over?

The hours included in your monthly subscription plan allow you to download participants' separate High Quality Tracks. The time is calculated based on the duration of the recording you download or export using integrations, not the number of participant tracks you download.

For example: after you record a 1 hour session with 3 participants, downloading their 3 High Quality Tracks uses 1 hour of your plan's monthly total. (The number of participants in the recording does not impact how many hours are used.)

Unused recording hours expire and do not roll over to the following month.

TIP:
All plans have unlimited access to the online Editor to customize, export, and download recordings as composed clips. These clips do not count toward the monthly hours.

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What if I go over my monthly hours?

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