Reset Riverside password

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If you forget your Riverside account password or are locked out of your account, follow the steps below to reset the password.

If you log in to using your Google Account or Apple ID and want to create a new password, first disconnect your Google account or your Apple account.

Step by step

  1. Go to and click Forgot Password.
  2. Enter the account's email address.
  3. Click Send reset link.
  4. Check your email for a message from with the subject Password Reset.
    • Check your spam or junk folders if you do not see the email.
  5. Open the email and click Reset My Password.
    • Make sure you are logged out of your Riverside account or open the reset link from an incognito window.
  6. On the new 'Reset your password' page, type a new password in both fields.
    Your new password should contain at least 8 characters, 1 special character (like !@#$…), 1 Capital letter, and 1 lower-case letter.
  7. Click Reset password.
  8. Go to and use the new password to log in.
    forgot-password-page_lg.png enter-new-password-page_lg.png

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