Reset Riverside Password

If you forget your Riverside account password or are locked out of your account, follow the steps below to reset the password.

Step by step

  1. Go to and click Forgot Password.
  2. Enter the account's email address.
  3. Click Send reset link.
  4. Check your email for a message from with the subject Password Reset.
    Check your spam or junk folders if you do not see the email.
  5. Open the email and click Reset My Password.
  6. On the new 'Reset your password' page, type a new password in both fields.
    Your new password should contain at least 8 characters, 1 special character (like !@#$…), 1 Capital letter, and 1 lower-case letter.
  7. Click Reset password.
  8. Go to and use the new password to log in.
    forgot-password-page_lg.png enter-new-password-page_lg.png
If you log in to using your Google Account or Apple ID and want to create a new password, first disconnect your Google account or your Apple account.

If you have trouble resetting the password, contact Riverside Support for assistance.

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