Contact Support

« to Manage your account: Overview

Contact Riverside's support agents for 24-hour assistance over live chat or email.

From the Help Center

For a reply by email

  1. Click this link to open a new support ticket in your browser.
  2. Enter your email address, a subject line, and description of the issue.
  3. Select a Ticket Topic and relevant Sub-Topic.
  4. Add any attachments.
  5. Click Submit.
    A support agent will reply via email.

For a reply by chat

  1. Open a page on Riverside.fm and click Support.
  2. The Support widget opens.
    Your first responses to the RiverBot will connect you to the right support agent or help resource.

From the Lobby

  1. On the top right of the page, click help-circle.svg Get Help.
  2. In the menu, click chat-support_message-square.svg Chat Support.
    lobbychatbot-ezgif.com-video-to-gif-converter.gif
    The Support widget opens.
    Your first responses to the RiverBot will connect you to the right support agent or help resource.

From the recording Studio

  1. At the top of the page, click help-circle.svg the help icon
  2. In the menu, click chat-support_message-square.svg Chat Support.
    studiochatbot-ezgif.com-video-to-gif-converter.gif
    The Support Widget opens.
    Your first responses to the RiverBot will connect you to the right support agent or help resource.

From the Editor or Dashboard

  1. On the at the bottom left of the page, click help-circle.svg the help icon.
  2. In the menu, click chat-support_message-square.svg Chat Support.
    chatboteditor-ezgif.com-video-to-gif-converter.gif
    The Support widget opens.
    Your first responses to the RiverBot will connect you to the right support agent or help resource.

From elsewhere on Riverside.fm

  1. Scroll to the bottom of the page.
  2. Under Product, click or tap Support.
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    The Support widget opens.
    Your first responses to the RiverBot will connect you to the right support agent or help resource.

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