Contact Support

Contact Riverside's support agents for 24-hour assistance over live chat or email.

• Before you reach out, log in to your Riverside account if you have one. This helps the Support team answer your questions more quickly.
  • For help with a past recording session, please provide the session's Recording ID.
• You can also search our Help Center to answer questions and learn more about Riverside's features.

From the Help Center

For a reply by email

1. Click this link to open a new support ticket ⇱ in your browser.
2. Enter your email address, a subject line, and description of the issue.
3. Select a Ticket Topic and relevant Sub-Topic.
4. Add any attachments.
5. Click Submit.
   A support agent will reply via email.

For a reply by chat

1. Click or tap the Support Widget in the bottom right corner of this page.
   
   The Support Widget opens.
2. Type in a search term and press Enter to search the Help Center.
3. If no available article answers your question, click Contact Us.
4. Select Live Chat or Send us an Email.

From the Lobby

1. On the top right of the page, click  Help.
2. In the menu, click  Chat support.
   
   The Support Widget opens.
3. Type in a search term and press Enter to search the Help Center.
4. If no available article answers your question, click Live Chat.

From the Recording Studio

1. At the top of the page, click the help icon. 
2. In the menu, click  Chat support.
   
   The Support Widget opens.
3. Type in a search term and press Enter to search the Help Center.
4. If no available article answers your question, click Contact Us.
5. Choose Live Chat or Send Us an Email.

From the Editor and Dashboard

1. On the top right of the page, click  Help.
2. In the menu, click  Chat support.
   
   The Support Widget opens.
3. Type in a search term and press Enter to search the Help Center.
4. If no available article answers your question, click Live Chat.

From elsewhere on Riverside.fm

1. Scroll to the bottom of the page.
2. Under Product, click or tap Support.
   
   The Support Widget opens.
3. Type in a search term and press Enter to search the Help Center.
4. If no article answers your question, click Contact Us.
5. Select Live Chat or Contact Us to send an email.