Contact Support

Contact Riverside's support agents for 24-hour assistance over live chat or email.

• Before you reach out, log in to your Riverside account if you have one. This helps the Support team answer your questions more quickly.
  • For help with a past recording session, please provide the session's Recording ID.
• You can also search our Help Center to answer questions and learn more about Riverside's features.

From the Help Center

1. Click or tap the Support Widget in the bottom right corner of this page.
   
   The Support Widget opens.
2. Type in a search term and press Enter to search the Help Center.
3. If no available article answers your question, click Contact Us.
4. Select Live Chat or Send us an Email.

From the Lobby

1. On the right side of the page, click Contact support.
   
   The Support Widget opens.
2. Type in a search term and press Enter to search the Help Center.
3. If no available article answers your question, click Live Chat.

From the Recording Studio

1. At the top of the page, click ?.
2. In the menu, click Chat support.
   
   The Support Widget opens.
3. Type in a search term and press Enter to search the Help Center.
4. If no available article answers your question, click Contact Us.
5. Choose Live Chat or Send Us an Email.

From the Editor and Dashboard

1. In the bottom right corner of the page, click the ? button.
   The help menu opens.
2. Click Contact support.
   
   The Support Widget opens.
3. Type in a search term and press Enter to search the Help Center.
4. If no available article answers your question, click Live Chat.

From elsewhere on Riverside.fm

1. Scroll to the bottom of the page.
2. Under Product, click or tap Support.
   
   The Support Widget opens.
3. Type in a search term and press Enter to search the Help Center.
4. If no article answers your question, click Contact Us.
5. Select Live Chat or Contact Us to send an email.