Contact Support

Contact Riverside's support agents for 24-hour assistance over live chat or email.

TIPS:
Use our Help Center to answer your questions and learn more about the features you want to use. Search for articles by keyword from the top of the page or click a collection to browse its articles.

Before you reach out to Support, log in to your Riverside account to help the Support team answer your questions more quickly. For faster help about a past recording session, provide Support with the session's Recording ID.

From the Help Center

  1. Click or tap the Support Widget in the bottom right corner of this page.
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    The Support Widget opens.
  2. Type in a search term and press Enter to search the Help Center.
  3. If no available article answers your question, click Contact Us.
  4. Select Live Chat or Send us an Email.

From the Lobby

  1. On the right side of the page, click Contact support.
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    The Support Widget opens.
  2. Type in a search term and press Enter to search the Help Center.
  3. If no available article answers your question, click Live Chat.

From the Recording Studio

  1. On the right side of the page, click participants-users.svg  to expand the sidebar.
  2. Click the Chat tab.
  3. Type @riverside and press Enter.
    The Support Widget opens.
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  4. Type in a search term and press Enter to search the Help Center.
  5. If no available article answers your question, click Live Chat.

From the Editor and Dashboard

  1. In the bottom right corner of the page, click the ? button.
    The help menu opens.
  2. Click Contact support.
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    The Support Widget opens.
  3. Type in a search term and press Enter to search the Help Center.
  4. If no available article answers your question, click Live Chat.

From elsewhere on Riverside.fm

  1. Scroll to the bottom of the page.
  2. Under Product, click or tap Support.
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    The Support Widget opens.
  3. Type in a search term and press Enter to search the Help Center.
  4. If no article answers your question, click Contact Us.
  5. Select Live Chat or Contact Us to send an email.

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