Download a Participant's Internet Backup

Internet Backups are files recorded over the internet during the live call. You can download one person's backup track file or a combined recording with all participants' tracks in one file. To download a single backup track, follow the steps below.

Step by step:

  1. Using a computer, log in to your account.
  2. Click the Riverside logo to go to the home page.
  3. Scroll to the specific Studio and click View all recordings.
  4. On the Studio Recordings page, click the session.
  5. On the top right of the session page, click Download.
  6. Select Backup tracks.
    The table under Tracks lists each recorded participant and any media shared during the call.
  7. In the row of the desired track, click Backups.
  8. Click Backup recording.
    The MP4 video plays in the browser window.
  9. Click themore-vertical.svgbutton and select Download.
    The MP4 video is saved to your computer.
For a higher resolution, download the locally-recorded High Quality tracks or use the built-in Editor to create clips.

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