Download a Participant's Internet Backup

Internet Backups are files recorded over the internet during the live call. You can download one person's backup track file or a combined recording with all participants' tracks in one file. To download a single backup track, follow the steps below.

Step by step:

  1. Using a computer, log in to your account.
  2. Click the Riverside logo to go to the home page.
  3. On the Dashboard, scroll to the specific Studio and click View recordings.
  4. On the Recordings page, click the relevant recording session.
  5. On the session's page, scroll down to Tracks.
    The table under Tracks lists each recorded participant and any media shared during the call.
  6. In the row of the desired track, click Backups.
  7. Click Backup recording.
    The MP4 video plays in the browser window.
  8. Click themore-vertical.svgbutton and select Download.
    The MP4 video is saved to your computer.
For a higher resolution, download the locally-recorded High Quality tracks or use the built-in Editor to create clips.

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