To ensure that your connection to Riverside isn't blocked by your organization's firewall, please review the following steps before the session:
- Before the session starts, run a connectivity test to check if everything is working properly.
- If you see a red indicator next to Signal Connection or Media Connection, it's likely that a firewall is blocking the connection.
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If you are using an institutional or corporate firewall or have other security protocols on your network, only your organization's IT team can resolve this issue by whitelisting Riverside.
- Share this note with them: Please whitelist the domain *.riverside.fm and open the following ports: TCP 443, 80 and UDP 443, 3478.
- For detailed instructions, you can also share this guide: Configure firewall to connect to Riverside: Guide for IT teams
- If the firewall continues to block Riverside despite all adjustments, try joining the session using a personal device (laptop or mobile phone) on a different network, like your home Wi-Fi or mobile data. This bypasses the organizational firewall entirely.