I can't export my edit

Troubleshooting for:

• Export blocked in the editor 
• Seeing the messages:
  • You can't export because of an issue with one of your timeline files.
  • File missing
  • Recording deleted
  • Processing failed
• In the editor, under the Tracks panel, a track is unavailable.

Suggested troubleshooting steps

You're blocked from exporting your recording from the editor when one of the files in your recording timeline has been archived or deleted somewhere on your account. It can also happen if the file you upload to Riverside doesn't process.

Step by step

1. In the editor, examine the recording timeline for a red section with an alert icon
2. Hover over the alert and read it. Understand if the media is deleted, missing, could not be processed, or archived on your account. 
   • If it's deleted, missing, or processing failed:
     1. On the timeline, click on the media to select it.
     2. Press delete on your keyboard to remove the media from the recording timeline. 
     3. If you'd like, re-add the media to the recording timeline.
   • If it's archived:
     1. Restore the recording.
     2. Once the recording is restored, refresh your editor to ensure the recording is available on your timeline.

Learn more

• Download recording or media from the editor
• Add media to clip in the editor
• Access archived recordings
• I can't edit my recording (editor blocked)
• Editor is stuck or status is "Export failed"
• I can't upload files in the editor