My track is stuck uploading on the MacOS app

Troubleshooting for:

• Upload progress stuck on Riverside MacOS desktop app
• Incomplete upload from Riverside MacOS desktop app

IMPORTANT:
Do not uninstall, delete, or log out of the Riverside app before the upload finishes. This will delete your recording data and it cannot be recovered.

Suggested troubleshooting steps

• Close the app and reopen it –– the desktop app must be open for the track to finish uploading.
  • Check the progress on the Upload Status screen.
• Turn your mac off, then turn it back on.
  • Reopen the Riverside MacOS desktop app to finish the upload.

• Confirm that you have installed the latest version of the Riverside MacOS desktop app.
• Check that your device's time is correct and automatically set.
  • Mac: Set time automatically (Apple Help Center)
• Try using a different WiFi network.

Learn more

• My track is not uploading (Computer)
• Can I leave the Studio and record in a different one while a Guest's track is still uploading?
• Track file uploading: Overview
• Contact Support