My track is stuck uploading on the MacOS app

Troubleshooting for:

  • Upload progress stuck on Riverside MacOS desktop app
  • Incomplete upload from Riverside MacOS desktop app
Do not uninstall, delete, or log out of the Riverside app before the upload finishes. This will delete your recording data and it cannot be recovered.

Suggested troubleshooting steps

  • Close the app and reopen it –– the desktop app must be open for the track to finish uploading.
    • Check the progress on the Upload Status screen.
  • Turn your mac off, then turn it back on.
    • Reopen the Riverside MacOS desktop app to finish the upload.

Learn more

Did this answer your question?