Troubleshooting: External USB microphones

Troubleshooting for

  • Issues with using an external USB mic with Riverside. 

Suggested Troubleshooting Steps

  • Check mic's connection to computer
    • Ensure that your USB mic is properly connected to your computer.
    • Try using a different USB port or connecting without USB hubs.
  • Update mic's drivers
    • Make sure that you have the latest drivers from the manufacturer. Visit their website to download and install any available updates.
  • Confirm microphone permissions
  • Restart your browser or computer
    • Close and reopen your browser to see if the issue persists.
    • Restarting can also resolve some issues.
  • Choose the correct mic
  • Test mic with another application
    • Try using the mic with another video conferencing tool like Google Meet or FaceTime to check if the issue is specific to Riverside.
  • Close other software
    • Other software running on your computer could interfere with the signal Riverside gets from your mic. Close any unnecessary applications and browser tabs, then try again.
  • Reinstall microphone drivers
    • Uninstall the mic drivers from the device manager and then reinstall them. This can help resolve driver-related issues.
  • Verify internet connection
    • A stable internet connection will help the experience of your live call, though your final recorded track will be higher quality. Follow these steps to check your connection.
  • Update browser and operating system

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