Troubleshooting: External USB microphones

Troubleshooting for

Issues with using an external USB mic with Riverside.

Suggested Troubleshooting Steps

Check mic's connection to computer
- Ensure that your USB mic is properly connected to your computer.
- Try using a different USB port or connecting without USB hubs.
Update mic's drivers
- Make sure that you have the latest drivers from the manufacturer. Visit their website to download and install any available updates.
Confirm microphone permissions
- Check that your computer allows your browser to use the mic
  - Windows: App permissions for microphone
  - Mac: Control access to the microphone
  - Check that your browser allows Riverside to use the mic
  - - Allow Riverside to access mic and camera
Restart your browser or computer
- Close and reopen your browser to see if the issue persists.
- Restarting can also resolve some issues.
Choose the correct mic
- In the Riverside settings, check that you have selected the desired external mic, rather than your computer's built-in microphone or another connected mic.
- On a Mac, you can also check the Audio Midi Setup app.
Test mic with another application
- Try using the mic with another video conferencing tool like Google Meet or FaceTime to check if the issue is specific to Riverside.
Close other software
- Other software running on your computer could interfere with the signal Riverside gets from your mic. Close any unnecessary applications and browser tabs, then try again.
Reinstall microphone drivers
- Uninstall the mic drivers from the device manager and then reinstall them. This can help resolve driver-related issues.
Verify internet connection
- A stable internet connection will help the experience of your live call, though your final recorded track will be higher quality. Follow these steps to check your connection.
Update browser and operating system
- Make sure you are using the most up-to-date version of your browser, Chrome or Edge.
- Check that your computer operating system and hardware meet Riverside's minimum requirements.

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