My external microphone isn't working on the iOS mobile app

Troubleshooting for

  • The microphone you've connected to your device isn't working on the Riverside iOS app.

Suggested Troubleshooting Steps

  • Ensure you are correctly connecting the mic to your device.
  • Confirm your external mic is compatible with the latest iOS and macOS updates.
  • Confirm if your device is compatible with our system requirements.
  • Check that you're using the most up-to-date Riverside app by going to the app store and seeing if there's a new version to download. 
    • Do not update the app if you have a recording that is still uploading. Complete the upload before updating the app.
  • Close all other applications that are not relevant to using Riverside.
  • Restart your device.
  • Unplug the external mic from your device and then replug it.
  • Test the mic with another application to check if the issue is specific to Riverside.

Learn more

Did this answer your question?