Troubleshooting for:
- The microphone you've connected to your device isn't working on the Riverside iOS app.
Suggested troubleshooting steps
- Ensure you are correctly connecting the mic to your device.
- Confirm your external mic is compatible with the latest iOS and macOS updates.
- Confirm if your device is compatible with our system requirements.
- Check that you're using the most up-to-date Riverside app by going to the app store and seeing if there's a new version to download.
- Do not update the app if you have a recording that is still uploading. Complete the upload before updating the app.
- Close all other applications that are not relevant to using Riverside.
- Restart your device.
- Unplug the external mic from your device and then replug it.
- Test the mic with another application to check if the issue is specific to Riverside.