Troubleshooting: Streaming destination disconnected

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Troubleshooting for:

  • Streaming destination disconnected

If a live stream connection to a social platform expires, you must re-authenticate the platform to stream. 

Depending on the platform, you may have to do this before every live stream session.

Step by step 

  1. Join a studio session as the host or producer.
  2. At the top of the page, click the settings icon.
  3. Click All settings at the bottom of the panel.
  4. On the left side panel, click Live Stream.
  5. Next to the social media platform, click Reauthenticate.
    Sign into your account to reconnect it to Riverside for live streaming.
    re-authenticate.png

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