When you record on Riverside, it usually starts uploading your audio and video track files automatically. As the files are uploaded, or if the upload cannot happen immediately, they are temporarily stored on your browser. After the track files finish uploading, they are deleted from your device.
Troubleshooting for:
- 'Recording stopped because of low storage' message in the studio that prevents recording
- 'Your recording will stop in x minutes' message in the studio
- Low storage that causes recording to stop
Suggested steps
If you are experiences low storage, try following the suggested steps below:
- Refresh the Riverside studio page.
- Close and reopen your browser.
- Be sure you are not using an Incognito window in Chrome or an InPrivate window in Edge.
- Complete any pending uploads.
- Turn Off 'Clear Site Data’ Option.
- Allow notifications from Riverside in your browser.
- Update to the latest version of the Chrome or Edge browser.
- Create a new profile in the browser.
- If using Chrome, try using Edge to join the studio.
If using Edge, try using Chrome. - Restart your computer.
- Check available browser storage.
-
Clear your browser's cache and cookies.
IMPORTANT:
Do not clear your browser's cache if you have local tracks that have not finished uploading. - Try using a different computer, the MacOS desktop app, or a mobile device to record.
For best results when recording, we recommend that you
- Have at least 5 GB of free space on your device usable by your browser.
- Close and re-open your browser before recording.
- Temporarily turn off any browser extensions, VPNs, or firewalls.
- Allow notifications from Riverside in your browser.