External USB Microphones – General info

generic-usb-mics.png

You can record using an external microphone connected to your computer via USB.

For instructions about a specific microphone, see our mic index. Otherwise, general recommendations and troubleshooting steps for USB mics are below.

Equipment Overview

Compatibility with Riverside

checkmark-yes.svg Computer Browser
alert-square.svg Riverside Mobile App (see below)

Connection type USB-C or USB-A to computer

Recommendations 

  • If you cannot be heard in the Studio, check whether the mic's physical mute button is on, if it has one.
  • If the other participants hear an echo, stop the recording and then connect your headphones to the computer instead of to the microphone to minimize any audio bleed.

General Troubleshooting 

  • Check mic's connection to computer
    • Ensure that your USB mic is properly connected to your computer.
    • Try using a different USB port or connecting without USB hubs.
  • Update mic's drivers
    • Make sure that you have the latest drivers from the manufacturer. Visit their website to download and install any available updates.
  • Confirm microphone permissions
  • Restart your browser or computer
    • Close and reopen your browser to see if the issue persists.
    • Restarting can also resolve some issues.
  • Choose the correct mic
  • Test mic with another application
    • Try using the mic with another video conferencing tool like Google Meet or FaceTime to check if the issue is specific to Riverside.
  • Close other software
    • Other software running on your computer could interfere with the signal Riverside gets from your mic. Close any unnecessary applications and browser tabs, then try again.
  • Reinstall microphone drivers
    • Uninstall the mic drivers from the device manager and then reinstall them. This can help resolve driver-related issues.
  • Verify internet connection
    • A stable internet connection will help the experience of your live call, though your final recorded track will be higher quality. Follow these steps to check your connection.
  • Update browser and operating system

External mics and mobile devices

In general, external mics are only compatible with the Riverside mobile app when using a device with a USB-C port:

  • iPad or iPhone with a USB-C port
    Please note: Some external USB-C mics are not compatible with iOS 17 on the iPad.
    1. On the Studio's Lobby screen, connect the microphone to the iPad or iPhone via USB-C.
    2. Once you join the Studio, in the Wired connection pop-up:
      • Connect headphones to the microphone and tap No.
  • Android phone with a USB-C port
    1. Connect the microphone to your device.
    2. Connect headphones to the microphone to hear the Studio.

Additional Troubleshooting

Did this answer your question?