Troubleshooting: Cannot upload more files in the Editor

Troubleshooting for

  • The error message: "You've reached the max amount of files you can upload. Remove one to add a new file." in the Editor.
  • The error message: "An error occurred, please try again later." in the Editor.
    troubleshooting - limit in your media err message.png

Troubleshooting steps

When you upload media files directly to the Editor, you can add up to 20 files of 100 MB each to the Your media folder.

  • To add more than 20 files to an edit, upload the new media to your Studio dashboard. Then, add that media to the Editor's timeline using Add from library > Recordings.
    troubleshooting – add from Recordings.png

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