Troubleshooting for:
- Unable to connect to the Riverside Studio
- Cannot get a video/audio signal from other participants
NOTE:
If you are using a personal computer or your own network, try the abbreviated steps here first.
If you are using an institutional or corporate firewall or have other security protocols on your network, it's required to whitelist the following addresses so your device can connect to Riverside.
You may have to contact your IT/system administrator to configure rules that allow the network's outbound traffic to specific websites via ports and to approved domains.
Basic Studio Functionality
Connecting to the Studio requires allowing the following traffic:
- Outbound TCP traffic to the specified IP addresses below using destination port 443
- Inbound TCP established traffic in response to the outbound connections above (this will use an ephemeral port on the client side)
Please note that while this setup will allow proper connection to the Studio, media flow may not be optimal. For optimal media flow, see Optimal Media Flow below.
t0-prod-aps1.lc.riverside.fm has address 15.206.227.7
t0-prod-aps2.lc.riverside.fm has address 52.63.134.187
t0-prod-euc1.lc.riverside.fm has address 3.123.178.26
t0-prod-sae1.lc.riverside.fm has address 54.94.25.36
t0-prod-use1.lc.riverside.fm has address 34.204.237.130
t0-prod-usw2.lc.riverside.fm has address 100.20.89.2
t1-prod-aps1.lc.riverside.fm has address 13.234.44.78
t1-prod-aps2.lc.riverside.fm has address 54.206.58.57
t1-prod-euc1.lc.riverside.fm has address 3.77.142.184
t1-prod-sae1.lc.riverside.fm has address 18.229.115.151
t1-prod-use1.lc.riverside.fm has address 34.234.168.1
t1-prod-usw2.lc.riverside.fm has address 35.165.182.179
cru-public-prod.riverside.fm
cru-public.riverside.fm
signals.riverside.fm
signals-prod.tools.riverside.fm at port 443
*.launchdarkly.com
server-time-sync.keyson.workers.dev
fonts.googleapis.com
Optimal Media Flow: Static IPs on UDP Ports 6000-8000
For the best possible media experience, also allow:
- Outbound UDP traffic to the specified IP addresses, using ports in the range 6000-8000
- Inbound UDP traffic from the specified IP addresses to any random port on the client side
While this is not required, this will result in the best experience in the Studio.
US East Coast
34.199.210.92
44.195.64.242
52.1.194.23
52.20.253.239
52.206.212.176
52.45.23.39
52.70.16.34
54.144.167.69
54.196.195.134
US West Coast
100.20.242.208
34.218.98.155
35.161.88.126
44.224.124.241
44.228.153.161
52.27.113.199
52.41.0.116
52.43.253.153
54.185.101.42
All other locations
18.153.110.13 18.153.88.126 18.194.134.119 18.199.39.98 3.120.119.136 3.73.175.201 3.73.61.254 35.158.232.50 52.59.52.143 13.200.170.159 3.109.149.183 65.0.249.206 18.228.207.168 18.229.151.140 54.232.21.237 52.62.193.220 54.253.162.207 54.66.63.69
52.3.166.122
44.218.237.89
34.230.157.195
44.218.117.149
54.172.191.159
99.83.211.173
15.197.190.62