Troubleshooting Firewalls and networks: Server Allowlist

Troubleshooting for:

  • Unable to connect to the Riverside Studio
  • Cannot get a video/audio signal from other participants
NOTE:
If you are using a personal computer or your own network, try the abbreviated steps here first.

If you are using an institutional or corporate firewall or have other security protocols on your network, we recommend whitelisting the following addresses so your device can connect to Riverside.

You may have to contact your IT/system administrator to configure rules that allow the network's outbound traffic to specific websites via ports and to approved domains:

t0-prod-aps1.lc.riverside.fm has address 15.206.227.7
t0-prod-aps2.lc.riverside.fm has address 52.63.134.187
t0-prod-euc1.lc.riverside.fm has address 3.123.178.26
t0-prod-sae1.lc.riverside.fm has address 54.94.25.36
t0-prod-use1.lc.riverside.fm has address 34.204.237.130
t0-prod-usw2.lc.riverside.fm has address 100.20.89.2
t1-prod-aps1.lc.riverside.fm has address 13.234.44.78
t1-prod-aps2.lc.riverside.fm has address 54.206.58.57
t1-prod-euc1.lc.riverside.fm has address 3.77.142.184
t1-prod-sae1.lc.riverside.fm has address 18.229.115.151
t1-prod-use1.lc.riverside.fm has address 34.234.168.1
t1-prod-usw2.lc.riverside.fm has address 35.165.182.179
cru-public-prod.riverside.fm
cru-public.riverside.fm

signals.riverside.fm
signals-prod.tools.riverside.fm at port 443

Static IPs on UDP Ports 6000-8000

US East Coast

34.199.210.92
44.195.64.242
52.1.194.23
52.20.253.239
52.206.212.176
52.45.23.39
52.70.16.34
54.144.167.69
54.196.195.134

US West Coast

100.20.242.208
34.218.98.155
35.161.88.126
44.224.124.241
44.228.153.161
52.27.113.199
52.41.0.116
52.43.253.153
54.185.101.42

All other locations

18.153.110.13
18.153.88.126
18.194.134.119
18.199.39.98
3.120.119.136
3.73.175.201
3.73.61.254
35.158.232.50
52.59.52.143
13.200.170.159
3.109.149.183
65.0.249.206
18.228.207.168
18.229.151.140
54.232.21.237
52.62.193.220
54.253.162.207
54.66.63.69

52.3.166.122
44.218.237.89
34.230.157.195
44.218.117.149
54.172.191.159

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