Troubleshooting: System connectivity test

Depending on the results of the system connectivity test in your browser, you may need to take some of the following troubleshooting steps for optimal recording:

Browser

Your browser may work, but it is not officially supported.

Riverside supports recording with Google Chrome or Microsoft Edge. If you are already using one of these browsers:

  • Use the latest version of the Chrome or Edge browser (stable build).
  • Use Riverside from a different web browser.
    • For example, if using Chrome, try using Edge to join the Studio.
      If using Edge, try using Chrome.

You can also record using the Riverside mobile app.

Your browser is not supported.

Riverside supports recording with Google Chrome or Microsoft Edge. If you are already using one of these browsers:

You can also record using the Riverside mobile app.

Audio device

Unable to get access to your microphone.

Please make sure your microphone is connected and not being used by another application.

Video device

Unable to get access to your camera.

Please make sure your camera is connected and is not being used by another application.

Signal Connection

Unable to connect to the Riverside server for real time communication.

Media Connection

Your network connection is blocking UDP media traffic.

You are forced to use TCP to connect, which may impact the live call's audio and video quality.

Your network connection is restricting media traffic.

Your traffic has to flow through a relay server, which may reduce audio and video quality during the live call.

Your network connection is showing signs of low or restricted bandwidth.

This may reduce audio and video quality during the live call but will not impact the recorded files.

Use a more stable internet connection, like a wired ethernet connection, or try to move closer to your wireless router.

If you are on a network with a firewall or other security measures, follow the steps below:

Your network connection is showing signs of high packet loss.

This may reduce audio and video quality during the live call but will not impact the recorded files.

Use a more stable internet connection, like a wired ethernet connection, or try to move closer to your wireless router.

Your network connection is showing signs of high latency.

This may reduce audio and video quality during the live call but will not impact the recorded files.

Use a more stable internet connection, like a wired ethernet connection, or try to move closer to your wireless router.

Unable to connect to the Riverside media servers.

Please check your internet connection and try again, or try the troubleshooting steps below:

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