Copy and send technical details for support

Who: Host, Producers, and Guests
Plan: All Plans
Device: Computer Browser

If you need help from us before recording, you can send us details of your Studio connection and the mics and cameras connected to your computer.

Step by step

  1. Using your computer, join a Riverside Studio.
  2. At the top of the Studio page, click message-question-square@2x.png Get help
  3. On the menu, click clipboard-plus@2x.png Copy technical details.
  4. In a support chat or email, paste the technical detail text.
    To paste, press and hold ctrl + V on a PC or + V on a Mac.
    Copy technical details to share with support_cr.png

You can also save the details in a text document to share with support at a later time.

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