Troubleshooting: Async recording (Record on your own)

When you record on your own:

  • We recommend starting with a short test recording to check how your mic and camera are set up.
  • For best results, close other programs and browser tabs on your computer, especially any that might use your camera or microphone.
  • Use the latest version of the Chrome or Edge browser.

If you need help, see the resources below.

General Troubleshooting

Troubleshooting for Camera Connection

Troubleshooting for Microphone Connection

Learn more

Did this answer your question?