Configure other SSO providers with Riverside

« To Business Account SSO configuration: Overview

Who: Account owners
Plan: Some Business plans, contact your CSM
Device: Computer browser

Some Riverside for Business accounts can use industry-standard SSO (Single-Sign On) methods. 

Reach out to your account CSM to get started, then follow the steps below if you do not use Okta, Microsoft Azure (Entra ID), or Google Workspace SSO.

Step by step

  1. Ask your CSM for custom SSO. Be sure to share which SSO provider you use.
  2. Once your CSM confirms you can connect set-up the SSO, using a computer, log into your Riverside account.
  3. In the bottom left corner, click the account menu button.
  4. Click Manage account.
  5. Under Teams, click SSO.
  6. Under Choose an identity provider, select Other.
  7. In your authentication management system, create a new SAML 2.0 or SSO app authentication.
  8. Name it Riverside.
  9. Upload the Riverside logo [⬇ PNG], if applicable.
  10. On the Riverside SSO set-up page, copy the ACS URL and paste it to the relevant field on the identity provider. For some providers, this may be referenced as Reply URL, Single Sign-On URL, or Callback URL.
  11. On Riverside, copy the Entity ID and paste it to the relevant field on the identity provider. For some providers, this may be referenced as Audience URI or Issuer.
  12. On the identity provider's set-up page, copy the SSO URL. For some providers, this may be referenced as Login URL, IdP SSO URL, (ign SAML response and assertion, Identity Provider Single Sign-On URL, or Entry Point URL.
  13. On Riverside, under SSO URL, paste the URL.
  14. On the identity provider's set-up page, copy the Certificate. For some providers, this may be referenced as X.509 Certificate, Security Certificate, SAML Certificate, or Metadata XML.
  15. Add an extra Attribute with the name email (in lowercase) and set its value to always the email of the user's account.
  16. On Riverside, click Submit.
    At the top of the page, you will see a confirmation of the submission. 
  17. Log in to Riverside.fm via SSO to confirm the set-up works.
Important - new users:

Anytime a new user is added to the account, they will first need set up their Riverside account using their email and a password. Then, they can sign in using SSO.

You cannot edit the information after submitting it. If you need to make any changes, please contact your CSM. At the top of the page, you will see a confirmation of the submission. 

Learn more

Did this answer your question?