Troubleshooting for:
- Not receiving expected emails from Riverside, such as reset password emails, production invite emails (for Business users), and exported clip is finished alerts.
Suggested Troubleshooting Steps
- Check all of your email folders, such as Spam, Junk, and All, for the email.
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Check if you have any security in place on your device, email system, or network that may block the emails from reaching your inbox. If so, turn these off.
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Check if you have a firewall active or VPN. If so, disable them.
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Reach out to support to re-trigger the email.