I didn't receive an email from Riverside

Troubleshooting for:

  • Not receiving expected emails from Riverside, such as reset password emails, production invite emails (for Business users), and exported clip is finished alerts.

Suggested Troubleshooting Steps

  • Check all of your email folders, such as Spam, Junk, and All, for the email.
  • Check if you have any security in place on your device, email system, or network that may block the emails from reaching your inbox. If so, turn these off.

  • Check if you have a firewall active or VPN. If so, disable them.

  • Reach out to support to re-trigger the email.

Did this answer your question?