I see: "Someone else is already recording on this account" or "A recording is already in progress"

Troubleshooting for:

  • Can't begin recording in the Studio because of the error message: "A recording is already in progress", "Someone else is already recording on this account", or "Start recording failed"

Suggested Troubleshooting Steps

  • Using a computer, as the Host or Producer, Reset the Studio page that shows the error:
    1. In the browser's address bar, refresh-reload.svg Reload/Refresh the Studio page.
    2. At the bottom of the Studio page, click leave Leave, then x-circle_red.svg End session for all.
    3. Click Record again to test.
      You and any other participants will need to rejoin the Studio.
  • If you have no incomplete track uploads, clear your browser cache, quit and reopen your browser, and log in to Riverside again.
  • Check to see if any other Studio you recently used is still Recording:
    1. On the Studios list, look for the · REC label next to the Studio's name:
    2. Enter the Studio, click leave Leave, then click x-circle_red.svg End session for all.
    3. Click Record to see if the error occurs in this other Studio, then Stop the recording.
    4. Repeat steps 1-3 for any other recent Studios or Studios with the · REC label.
    5. Return to the original Studio with the error and click Record.
  • Turn off browser extensions or create a new browser profile.

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