Troubleshooting for:
- Can't begin recording in the Studio because of the error message: "A recording is already in progress", "Someone else is already recording on this account", or "Start recording failed"
Suggested Troubleshooting Steps
- Using a computer, as the Host or Producer, Reset the Studio page that shows the error:
- In the browser's address bar,
Reload/Refresh the Studio page.
- At the bottom of the Studio page, click
Leave, then
End session for all.
- Click Record again to test.
You and any other participants will need to rejoin the Studio.
- In the browser's address bar,
- If you have no incomplete track uploads, clear your browser cache, quit and reopen your browser, and log in to Riverside again.
- Check to see if any other Studio you recently used is still Recording:
- On the Studios list, look for the · REC label next to the Studio's name:
- Enter the Studio, click
Leave, then click
End session for all.
- Click Record to see if the error occurs in this other Studio, then Stop the recording.
- Repeat steps 1-3 for any other recent Studios or Studios with the · REC label.
- Return to the original Studio with the error and click Record.
- On the Studios list, look for the · REC label next to the Studio's name:
- Turn off browser extensions or create a new browser profile.