In the Studio, if you or a participant have selected a camera for video input but the video frame appears black or blank, follow the troubleshooting steps below to fix it before you record.

Step by step:

  1. Close the Riverside browser tab and re-join the Studio.

  2. Check whether the video error is fixed.

    If not, continue below.

  3. In the Studio, select a different camera (if another one is connected).

  4. Check whether the video error is fixed.
    If not, follow the steps on Change Browser's Hardware Acceleration Setting.

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