Each Enterprise account has a number of 'seats' that can be assigned to people on your team. You may want to delete users in your account if they are no longer working on your production or you need to offer the seats to other colleagues. Follow the steps below to delete a user in an Enterprise account.


Only the account Owner can delete users in an Enterprise account.

Step by step:

  1. Using a computer, log in to your account.

  2. Click Home.

  3. In the top right corner, click the account menu
    and select Enterprise account settings.

  4. To the right of the user account to delete, click Edit.


    Invited users are indicated with 'invite pending' and they count toward the total of seats in your account. Pending invites expire after 10 days, but you can also delete the invite to free up a seat.

  5. In the pop-up window, click Delete user.

  6. Choose what will happen to the deleted user's productions:

    1. Delete the user and move them and their recordings to a new non-enterprise account,

    2. Delete the user and keep their recordings, or

    3. Delete the user and also delete their recordings.

  7. Click Delete.

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