When you record in the Studio, participants' video frames are sometimes cropped to fit everyone on screen and increase data efficiency during the live call. Users on a Riverside Teams plan (previously called Enterprise plan) can override this to show everyone's full frame video at all times in the Studio. Follow the steps below.

IMPORTANT:

Riverside Teams users can enable this Studio setting.

Step by step:

  1. On your computer, log in to your account.

  2. Click Home.

  3. Access a Studio's settings by clicking the Settings (gear) icon.

  4. In the General section, find Live Call.

  5. Under Live Call Framing, click Data Save or Full Frame.
    The next call will use the selected settings.

NOTE:

Locally-recorded separated tracks are always recorded in full frame, 16:9 video.

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